ITSM training courses in South Africa

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organisations use IT to realize business change, transformation and growth.

The ITIL^® 4 certification scheme provides a tiered and role specific and focused certification scheme, and the foundation model is a prerequisite for all further training.

The latest version of ITIL now not only considers tried and tested best-practices but are now aligned with practices like Lean, Agile and DevOps. The framework was also updated to cater for new advances in technology, notably, IoT and the Cloud.

The globally recognized COBIT Framework, which helps ensure effective enterprise governance of information and technology, has been updated with new information and guidance, facilitating easier, tailored implementation, strengthening COBIT's continuing role as an important driver of innovation and business transformation.

PRINCE2^® (PRojects IN Controlled Environments) is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management.

DevOps enables organisations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows.

Courses offered are DevOps Foundation and DevOps Professional

Get this essential business skill and certify as an Agile Scrum Master and Product Owner. Rated as one of the top 10 new jobs in 2018.

This certification program combines Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.

Agile businesses work faster, better and deliver greater value for money – delighting customers, motivating staff and so driving profit. Agile practices improve all aspects of an organisation, from HR and finance, to project management, product development and organisational change.

Get the Agile PM certification as you embark on your journey to business agility. AgilePM is the world's biggest Agile Certification. Agile project managers are in high demand.

Lean IT helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behaviour, IT organizations are helped to develop a continuous improvement mind-set. Lean IT is complementary to all other best practice methods.

VeriSM™ is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes.

VeriSM™ supports organizations to succeed in the world of digital services, using all organizational capabilities, from IT to Marketing and Finance to Customer Service, in order to deliver value.

FitSM is a free and lightweight standards family aimed at enabling effective IT service management in the broadest range of organisations.

FitSM is the cheapest way to get a whole team certified in IT Service Management.

Transform the way you interact with your customers. Review the four key concepts from the SDA standard: professionalism and roles, analyst skills, process supported technologies and enabling tools.

Being an effective service desk manager requires a broad range of talents, from people-oriented abilities with an awareness of marketing to financial acumen and presentation skills.

ISO/IEC 20000 is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management.

The standard allows IT service provider organizations to achieve conformance to a service management system which requires them to continually improve their delivery of IT services.

ISO/IEC27001 provides organizations with a structured approach to information security management to enable them to secure their information assets. It also enhances information security through adoption of best practices and provide a competitive differentiator for organizations when tendering for business and contracts (enhance reputation for the secure management of confidential and sensitive information) by demonstrating compliance with an internationally recognized standard and the ability to satisfy customer security requirements. 

Fully optimise all aspects of project, programme and portfolio delivery with the free, community driven Praxis Framework.

Combining the four pillars of effective project delivery; Knowledge, Method, Competency and Capability. Praxis is the first framework to integrate projects, programmes and portfolios into a single guide.

By covering the full breadth of guidance needed for effective project management within a single framework, Praxis is the most efficient means of delivering projects and programmes.